Service & Solutions

To ensure that your machine has a long and successful service life, and to increase production efficiency, it is important to carry out a comprehensive analysis of the entire service life cycle. With "Service & Solutions", Netstal has restructured and optimized its service package for current customer requirements and based on the four life cycle phases: startup, utilization, optimization and phase-out. Building on this, we have assembled improved and tailored service packages.

The 4 life cycle phases

Image   1. Startup
From day one, we provide you with support in everything from setting up and commissioning your system through to training your personnel, which, by request, we can offer as early as the project planning phase.
Image   2. Utilization
As soon as you start up your system, our experienced service team will be entirely at your disposal with a wide range of services.
Image   3. Optimization
To enable you to make efficient use of your system and meet new requirements at any time, we offer you our expert support in everything from consultation and component optimization through to preventive service.
Image   4. Phase-out
Is your system starting to show its age? No problem! Whether refurbishing or a complete overhaul, our solutions make sure your system is fit for the future.


Our service packages offer all-round protection!

To maximize your production efficiency and protect your investment in your machine and system, we can offer you attractive service packages. That way you can increase the availability of your machines and save money.


Our service packages are optimized to meet your needs. Our packages can be extended to include customized services.


Spare Parts

Faster dispatch of replacement parts around the globe

Apart from the availability of well-trained Service Engineers it is very important to Netstal to provide its customers with suitable spare parts as quickly as possible when the need arises. Our maxim is that the right part must be available in the right place at the right time. Prerequisites for this are a full knowledge of the machine and customer locations and shortest possible delivery times. Netstal offers its customers a spare-parts ordering service around the clock.



Individually tailored training

A further focal point of Netstal in the area of after-sales service is the training of the customers' personnel: The Training Center in Näfels (Switzerland) relies on a most modern infrastructure with interactively networked theory rooms enabling a 1:1 simulation of the machine controls and generously equipped premises for the practical training on the corresponding machines. Various training modules in different languages are available for our clients' machine operators. They range from basic training over process optimization right to application-technical training and are organized in individual training blocks throughout the year

Professional, fast and focussed on our customers - the Netstal service teams

Please do not hesitate to contact us. We are looking forward to hearing from you.

Phone: 001 978 772 5100

© 2020 KraussMaffei Group

About the KraussMaffei Group

The KraussMaffei Group is one of the leading manufacturers of plastic machines in the world and is the only company that offers three essential machine technologies for the plastics and rubber processing industry.